The player from Chile submitted a withdrawal request less than two weeks prior to speaking to us. Winnings haven’t been attained as many as this day. The grievance was rejected because the participant failed to reply to our messages and queries.
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The participant from Chile is looking for support regarding a withdrawal ask for which the online casino cannot at this time fulfil as a result of payment system limits. Though we assumed that The problem had been fixed, and not using a affirmation from your player, we were forced to reject this complaint.
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A player from Chile is dealing with a delay which has a withdrawal of 2,200,000 CLP requested on January 23rd. The casino executives mentioned that the account is below evaluate by professionals, but have not provided a completion day. previous withdrawals are successful.
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We achieved out to the player for more information but didn't get a reaction. Therefore, the grievance was turned down on account of not enough communication.
The participant from Brazil asked for a withdrawal five days right before distributing this criticism. in the long run, she efficiently acquired her winnings, so we shut the complaint as solved.
right after many exchanges, the On line casino experienced confirmed the player's account. having said that, the On line casino later on identified that the player experienced a replica account, which was a violation in their terms and conditions. Because of this, the player's account was blocked. The player did not reply to even more inquiries, resulting in the complaint currently being rejected.